High Volume Contact Centre Recruitment
At The Curve Group, we’ve been delivering high volume Contact Centre based Sales, Customer Service, Complaints and Collections talent into a wide range of industries and sectors in the UK for almost twenty years.
We understand the challenges of both recruiting and retaining Contact Centre talent and why it’s so important to get right.
Over the last few years, many organisations have found it even more challenging to maintain the staffing levels needed to meet business requirements.
Candidates are seeking better remuneration packages and increased flexibility. As a result, many businesses are finding that their time to hire and attrition rates are rising.
Experts At Recruiting In High Volume Environments
At The Curve Group, we deploy time and cost-efficient recruitment processes which have been developed to specifically cater for high-volume Contact Centre hiring. We can bolster the efforts of your existing internal recruitment team, so they can focus on other hires or we can wrap Contact Centre hiring into a broader recruitment project-based solution.
In just 6 weeks of working with one client, we:
- Improved the interview-to-offer ratio from 4:1 to 2:1, reducing the time required from Hiring Managers by 50%
- Increased direct fulfilment from 30% to 97%, significantly reducing agency spend and improving the process
Looking longer term, we also reduced their 90-day attrition from 28% to 2.4%, demonstrating the quality of our assessment and screening processes.
“This has been the best recruitment experience ever! The Curve Group team are extremely supportive, responsive, and worked quickly to understand what we were looking for. The calibre of candidates is excellent despite the fast turnarounds. The team provided regular and succinct updates on progress and ensured that the candidate experience was superb”
Configurable Recruitment Solutions For Contact Centres
Our Contact Centre recruitment solutions are truly configurable, so we can provide the exact level of hiring support that you need.
Whether it’s:
- Ad-hoc support, providing additional recruitment capacity as and when required
- Project-based recruitment to resource an agreed number of hires within a specific timeframe
- Recruitment of an ongoing monthly intake to ensure you have access to a constant flow of talent
HR Consultancy Support To Sure Up Your Contact Centre Teams
At The Curve Group, we can also support your business to identify any wider issues which may be negatively impacting the attraction and/or retention of your Contact Centre teams.
We can review your Contact Centre recruitment, onboarding, training and development and remuneration practices, benchmarking these against your competitors, providing you with feedback and recommendations on changes you can make to improve attraction and reduce attrition.
