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Managing Banking Complaints and Remediation Projects

Over the past 6 years, The Curve Group has supported the Banking industry through a large number of high-profile customer complaint, review and remediation projects. Indeed, we have provided skilled resource into HSBC, Nationwide, Grant Thornton, RBS, NAB, Anglo Irish Bank and TSB to name just a few examples. In this case study, we explore a Retail Banking Customer Complaints project in detail and provide a shorter summary of two other projects of interest. The current, ongoing project has been anonymised.

The Curve Group provides an end-to-end Contractor Service which we provide for both our on-demand clients with ad-hoc requirements, as well as our Recruitment Process Outsource clients where we wrap in management of Contractors into the broader recruitment services we provide to them. We manage the entire Contractor management process – right the way through from sourcing to vetting to the submission of consolidated e-timesheets and invoices, supplying the technology for free if you don’t have this in place. Our fast, efficient and completely transparent service ensures that you are legally compliant and that your business is fully protected at all times.

We would be delighted to provide you and your business with agile, pain free and transformational interim support.

Read the full case study here for details of some of the remediation and customer service projects we have delivered.

If you’re interested in finding out more about how we can help you with the strategic and operational aspects of your Recruitment and HR management i.e. with your people, we would love to hear from you.


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