Our client was a FTSE 250 personal lines insurance broker that provides car, bike, van and home insurance.

The Curve Group delivered a Talent mapping project for our client in order to equip them with a better understanding of the size and make-up of the claims Talent pool within the near vicinity of their claims centre. This information was required in order to support them to make an informed, strategic decision on whether to increase the size of their claims centre from 50 to 250 FTEs.

The Curve Group were given a list of specific, known competitor organisations to research. In addition, The Curve Group independently identified Talent pools within a commutable distance from our clients claims centre. Details of salary levels and benefits were provided for Talent from Junior Call Handlers up to Senior Director level.

For full details of the Talent Mapping Methodology, the Industry insights delivered, and the conclusions and recommendations provided – read the full case study here.

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