Recruiting Talent for Debt Collection Functions
With over two decades of experience, The Curve Group specialises in delivering Recruitment and HR solutions throughout the UK.
We have an extensive track-record in the debt collection function – filling hundreds of Collections Advisor roles with the Debt Agency, Motor Finance and wider Financial Services sectors. We engage with clients either on an ad-hoc, project or outsource basis depending on their needs.
Experts At Recruiting For Debt Collection Functions
The challenging nature of debt collection functions means that they often experience high attrition for both early career and experienced hires. Traditionally, interview dropout rates are high when recruiting for the function providing a significant challenge.
Utilising our extensive experience within the industry, we have developed a process to increase the quality of candidates, improve the percentage of candidates attending interviews and lowering attrition rates within collection functions.
Our process comprises of multiple touch points before CV submission including an initial screening call to assess experience and communication skills, a separate video interview to assess real-world experience using client agreed competency-based questions and gaining written consent from the candidate.
Using this model interview drop-out rates have dropped and new starter attrition has been significantly lower. Candidates are fully assessed and vetted, and crucially engaged with both the role and the clients brand before submitted for open opportunities.
Configurable Recruitment Solutions For Collections Roles
Our debt collection recruitment solutions are truly configurable, so we can provide the exact level of hiring support that you need.
Whether it’s:
- Ad-hoc support, providing additional recruitment capacity as and when required
- Project-based recruitment to resource an agreed number of hires within a specific timeframe
- Recruitment of an ongoing monthly intake to ensure you have access to a constant flow of talent
Client Example
In the last three years, we filled 212 collections positions for one of our Financial Services clients.
Placing candidates into these hard-to-fill roles had a direct impact on the collection function’s operations, ensuring the business could remain fully functional and provide essential support to those in need. As an organisation regulated under the FCA, maintaining appropriate staff levels was critical for meeting compliance requirements. Our support enabled the business to focus on other key priorities, knowing their collections recruitment was in good hands.
In such a highly sensitive business area, where Consumer Duty is a crucial factor, our support assured customers could be provided with the responsive high-quality support required.
Candidate testimonials from this partnership include:
- “Your professionalism and dedication is something I admire and I am genuinely thankful for the effort you put into making this process as smooth as possible. I am excited about the opportunity ahead and feel well-prepared thanks to your support.”
- “The Curve Group provided invaluable guidance throughout the entire process, ensuring clear communication and timely updates at every stage. Their professionalism, attention to detail, and genuine support made what could have been a stressful experience seamless and enjoyable.”
- “The Curve Group’s professionalism and strict yet diligent approach have made the entire process rewarding and seamless. I appreciate the clear communication, prompt responses, and the structured manner in which each stage was conducted. Your attention to detail and commitment to finding the right fit have not gone unnoticed.”
