Talent spotting amongst Team Managers at LaSer UK


LaSer UK is a leading provider of consumer finance, loyalty and data services for over 200 nationally recognised UK business partners. They have over 4 million customers and their products and services include credit cards, loans, loyalty programmes and retail finance. At the heart of their Operations function is a state of the art contact centre employing around 500 people across its Solihull and Belfast sites.

The Scenario 

The role of Team Manager within the Operations function is essential to the success of the business. They are pivotal in ensuring a high quality of customer experience and the brand loyalty of customers. LaSer UK was seeking to invest in its Team Managers in order to:

  • Enable Team Managers to gain a clear understanding of their strengths and weaknesses in relation to their role
  • Develop robust personalised development plans
  • Identify top talent able to progress both within their role, and contribute more broadly across the business


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