Managing Bank Complaints and Remediation Projects

Over the past 6 years, The Curve Group has supported the Banking industry through a large number of high-profile customer complaint, review and remediation projects. Indeed, we have provided skilled resource into HSBC, Nationwide, Grant Thornton, RBS, NAB, Anglo Irish Bank and TSB to name just a few examples. In this case study, we explore a Retail Banking Customer Complaints project in detail and provide a shorter summary of two other projects of interest. Current, on-going project has been anonymised.

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