7-digital questions for banks

Since the financial crisis banks have faced growing pressure from tougher
regulations, new competitors such as ‘fintech’ companies, telecommunication providers and payment services from technology giants such as Apple. Banks are spending billions of euros digitising back-office functions and customer services in an attempt to cut costs, improve revenue, and attract and retain customers. But how well are they doing? This report analyses 48 European banks: the digital technology they are using and what they are doing well and badly.

Click here to read the full article as a PDF