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Flexible Resourcing Within A Contact Centre Environment

Flexible Resourcing Within a Contact Centre Environment

BNP Paribas is a leading provider of consumer finance, loyalty and data services for over 200 nationally recognised UK business partners. They have over 4 million customers and their products and services include credit cards, loans, loyalty programmes and retail finance. At the heart of their Operations function is a state-of-the-art contact centre employing around 500 people across its Solihull and Belfast sites.

BNP Paribas informed The Curve Group that they were about to sign terms on a major new partnership credit card, and that they had just 6 weeks from signing contracts to launch.

From a people perspective, they required 84 new hires to support the new card, ranging from Customer Services Advisors, through to Collections, Credit and Team Leaders. BNP Paribas needed to hire and train these 84 new recruits in just 6 weeks from start to finish. This was in addition to all of the roles The Curve Group were currently recruiting for on their behalf.

Read the case study here to find out how we successfully sourced the team to launch the new credit card.

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