The Future of BPO
A personal opinion from Jeanette Ramsden, Co-Owner, The Curve Group
BPO will continue to grow from strength to strength as outsourcing your non-core activity will be seen as “it’s what all companies do”. No-one finds it in the least bit strange that organisations outsource their catering and cleaning and I feel this is exactly how an organisation will feel, moving forward, about BPO. However, how medium sized companies are serviced will be interesting and provide a market opportunity.
